Advocate for clients internally, ensuring their needs and feedback are effectively communicated and addressed across all levels of the organization.
Last updated on Dec 12, 2023
SignArt, a leading provider of handwritten signatures, is seeking a highly motivated and experienced Senior Account Manager to join our dynamic team. As a Senior Account Manager, you will be responsible for building and nurturing strong client relationships, driving customer satisfaction, and maximizing business growth. Your exceptional communication skills, strategic mindset, and passion for customer success will play a crucial role in advancing our mission of delivering exceptional handwritten signature experiences.
Stay updated on industry trends, market dynamics, and competitors to provide clients with valuable insights and position SignArt as a trusted advisor.
Conduct regular account reviews and performance analysis to track client satisfaction, identify areas for improvement, and drive proactive account management strategies.
Collaborate with internal teams, including calligraphers and designers, to ensure seamless delivery of handwritten signature projects.
Develop and execute strategic account plans to drive client retention, expansion, and revenue growth.
Understand clients' personal, business needs, objectives, and challenges to provide tailored handwritten signature solutions that meet and exceed their expectations.
Collaborate with the sales team to support new business development efforts, including participating in client presentations and proposal development.
Serve as the primary point of contact for client accounts, building strong and trusted relationships with them.